Good Versus Great – A Foray Through Customer Service

Written by Briana Cavanaugh

October 18, 2010

In addition to money, businesses as well as individuals are looking for and at great customer service. We’re often willing to be completely loyal to a company that has done something we consider above and beyond the call of duty.

If this idea intrigues you, check out this article that delineates customer services ideals and practices of some of the biggest companies around. Good customer service is expected, great customer service makes a company (or breaks them).

For me this really speaks to an idea that I use and a major theme of this blog: self-care. The companies that do the best customer service are often linked to great employee experiences. When people are happy they work better – they do a great job, are more effective and make the world (and the workplace) better for everyone!


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